How we work: What to expect from a CTSL Spill Specialists project

Who does CTSL Spill Specialists work with?

CTSL Spill Specialists, part of national fuel management, storage and clean up business CTSL Group, supports insurers, loss adjusters and homeowner clients, delivering industry-leading urgent spill response, environmental claims management and remediation services which clean up and protect homes, businesses and environments through science-led techniques and using our own in-house specialist talent. 

What happens at the start of a CTSL Spill Specialists spill response & remediation project?

When you experience a fuel, diesel or kerosene spill, whether at a commercial premises, agricultural business or at your home, it can be a worrying time. A fast response is critical to ensure the spill is contained, no further damage is caused to the property and to minimise impact on the local environment, whilst reassurance, excellent communication and attentive service levels are a priority for policyholder and homeowner clients.

If you think you might have an oil spill or leak at your property or business premises, make sure you shut the fuel supply off, stem the flow if at all possible and call a local OFTEC registered heating engineer promptly. You don't need to call the emergency services unless there's a direct threat to life, but you should notify your insurance company as soon as possible so that spill response, clean up and remediation can get underway.

Read more advice about what to do if you have a spill in our CTSL Spill Specialists FAQs

How quickly will CTSL Spill Specialists arrive to attend & clean up the spill?

CTSL Spill Specialists will be contacted by your insurer or appointed loss adjuster, who will ask us to attend site as quickly as possible. Our site teams will be mobilised, often from around the country depending on the extent and nature of the spill, and we'll carry out an Initial Site Assessment to determine how the leak or spill has arisen, the damage caused, whether damage is external, internal or both, and the work required to remediate the site back to its previous condition.

As experienced spill response specialists, we can often recommend immediate action, including building works, to be undertaken to prevent damage being extended and to mitigate the spill's impact. We aim to attend every Initial Site Assessment as quickly as possible, but remote areas such as the Scottish Islands and Highlands can sometimes take a little longer to reach.

When does fuel spill clean up work start?

Following completion of our Site Investigation and having received approval from your insurance company, we will start our remediation work. The extent of this varies on every project, from large diesel and agricultural spills to domestic kerosene oil tank spills affecting homes and gardens, and we'll keep you updated and notified as to the work we expect to have to undertake at your property.

Remediation work is unpleasant, requiring a lot of groundworks to dig and remove contaminated materials. Internally, this may mean that structural and non-structural parts of your home are removed, and externally we may need to dig out affected garden areas. Our dedicated project managers will communicate with you regularly, making sure you're aware of the steps we're taking and the work needed to fully restore your property.

Does CTSL Spill Specialists complete all spill clean up & remediation work?

CTSL Spill Specialists employs in-house project managers, remediation technicians and groundworks teams at our depots across the UK, from Scotland to Lancashire, Yorkshire, North Wales and Cambridgeshire, and we enjoy extensive in-house skills across every spill response project including remediation scientists, experienced project managers and remediation specialist groundworks personnel who understand how best to tackle sensitive sites affected by contamination from a fuel, oil, kerosene, agricultural or other spill.

Uniquely, our own in-house buildings team works alongside our scientific remediation expertise to ensure seamless groundworks and building restoration delivered with specialist remediation buildings experience. Our Director-led buildings teams expertly take down structures affected by contamination before rebuilding and restoring interiors and exteriors to an exceptional standard, accommodating policyholder requests wherever possible and returning a home or business property which can once again be enjoyed safely.

CTSL Spill Specialists avoids using subcontractors wherever possible to ensure that our personnel on site remain consistent, quality assured by our own project managers and utilising our in-house skills, technologies and processes for an efficient clean up and remediation project.

Our Service Promise: The CTSL Spill Specialists difference

CTSL Spill Specialists is the spill response, remediation and restoration contractor of choice for leading insurer and loss adjuster clients. We're proud of our professional team, working carefully and always respectfully of our policyholder clients' homes and properties. During every CTSL Spill Specialists project, clients can expect:

• Clear communication so you know exactly what we're working on, when and how this will affect you
• An efficient project, led by a dedicated project manager and utilising our in-house expertise wherever possible
• A finished result completed to the highest standards
• We don't leave your property until you're completely happy
• High safety standards and DBS-checked site teams

Read more about CTSL Spill Specialists' Service Promise

CTSL Spill Specialists' recommended UK-wide team for rapid spill response & remediation

We're recommended! Our clients' policyholders, business occupiers and homeowners provide excellent feedback from our completed spill response and remediation projects, including:

"Scott and Robert did an excellent job, plus were very kind and considerate to our father which makes such a difference. They kept us informed of everything as asked.

As for your customer care, you phoned and explained everything to us with dates and times so we knew what was happening and the work was carried out quickly, efficiently and with minimum intrusion. Thank you for your professional standards, customer care and support.”
Relatives of policyholder, England - CTSL Spill Specialists fuel spill response, clean up & remediation project

“We wouldn't hesitate to recommend you, not only because of your work ethic but how lovely everyone has been to deal with. It has been a difficult time for our family but you have made it much, much easier than it would have been with anyone else. Your flexibility, understanding and kindness are a real credit to the work you do.”
Policyholder, Scotland - CTSL Spill Specialists fuel spill response, clean up & remediation project

Contact CTSL Spill Specialists

To find out more about CTSL Spill Specialists, our leading insurer and loss adjuster clients, completed projects and to discuss how we can support you with specialist spill response, remediation, claims management and restoration services, contact us today.