Our Service Promise

  • Home
  • Our Service Promise

CTSL’s commitment to service

CTSL’s Spill Specialists clean up oil spills in homes across the UK, including the Scottish Highlands and Islands and remote areas.

Our professional team works carefully, respectful of your home and family. We’re committed to delivering an exceptional level of service to every policyholder or homeowner we work with, and we make sure that communication is clear, that projects run efficiently and that we use cutting-edge technology to effectively clean up your spill.

Our Service Promise image

“It gives me great pleasure to give positive feedback for the work carried out at our father’s property recently. Scott and Robert did an excellent job, plus were very kind and considerate to our father which makes such a difference, even asking if needed anything from the shop they would get it for him.”

“They kept us informed of everything as asked. As for your customer care, you phoned and explained everything to us with dates and times so we knew what was happening and the work was carried out quickly, efficiently and with minimum intrusion to father. You also provided us with your phone number to contact you if there were any problems. Thank you for your professional standards, customer care and support.”

Relatives of policyholder, England. August 2021

“We wouldn't hesitate to recommend you, not only because of your work ethic but how lovely everyone has been to deal with. It has been a difficult time for our family but you have made it much, much easier than it would have been with anyone else. Your flexibility, understanding and kindness are a real credit to the work you do.”

Policyholder, Scotland

Click here to read more customer testimonials.

The CTSL difference

Professional service levels by experienced teams

Our teams are all remediation specialists. Whether working on scientific clean-up work or rebuilding and restoring the property once remediation is complete, CTSL uses in-house skilled operatives trained, approved and experienced in our specialist spill clean-up work.

  • Excellent knowledge and advice by experienced scientists and engineers
  • Our own trusted remediation and building expertise
  • Working for leading insurers
  • Projects finished to a high standard
  • DBS-checked site teams for reassurance

Reassurance from our dedicated managers & engineers

Dedicated project managers maintain excellent communication, keeping you informed and up-to-date on everything happening on your site. Backed by our investment in technology, you and your insurer have all the information and visuals needed to progress your claim efficiently and with confidence.

  • We don’t leave your property until you’re entirely happy
  • We’re respectful of your family, your home and your property
  • All sites are managed to ensure high safety standards
  • Dedicated scientific and building project managers
  • Excellent communication and understanding from start to finish

Get in touch with CTSL Group

Click here to contact our team

CTSL group is proud to work with leading industry clients

Expert environmental, tank and site support from CTSL

Contact CTSL to find out how our environmental, tank and site services will help to protect your home or business.

Contact Us