22 Apr 2023
CTSL Spill Specialists' regional team in northern England has successfully completed a spill clean up and sympathetic reinstatement project at a characterful, period cottage in Lancashire.
Fuel spill response, clean up, remediation & restoration at period cottage, Lancashire, by CTSL Spill Specialists
Our loss adjuster client's policyholder had suffered a leak from an oil burning stove in their living room. Oil burning stoves are a popular alternative to solid fuel or gas, particularly amongst homeowners of rural properties which do not connect to mains gas, running on kerosene delivered through a heating oil line which may also be connected to an oil boiler.
The policyholder's property, a period home in Lancashire, contained many original features which was a key concern for our spill response and reinstatement team. Following our client's callout to our regional team in the north of England, Project Manager Cian and his team worked with the policyholder to understand their needs, communicating with them throughout as to work and actions to be taken in order to return the home safely, clear of kerosene contaminants.
The spill had impacted the home's original stone fireplace, and it was important to the homeowner that the period structure and wood surround details remained in situ and undamaged during treatment.
Our specialist buildings remediation team removed the affected stone hearth and dug out the impacted materials before removing them safely from the property. As this was an internal spill, unpleasant odours spread quickly throughout the home and therefore thorough removal of contaminated material is essential to a safe return of the property to the policyholder.
(L) The stone hearth of the fireplace was removed by our oil spill response and remediation team in Lancashire, before impacted materials were dug out and safely removed prior to in situ remediation and treatment of this internal fuel spill.
(R) The extent of the spill is shown here, following completion of the removal of impacted materials from the period fireplace at this Lancashire property.
Following removal of impacted materials and treatment of the affected area, our buildings team laid a new foundation for the fireplace before constructing a new hearth within the existing original structure. None of the original stone or wood surround was harmed, thanks to protection by our team throughout of the materials.
Restored sympathetically to suit the character of the cottage and to the policyholder's satisfaction, CTSL Spill Specialists completed this project, receiving excellent feedback from our client and the homeowner.
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“From the initial contact to completion of the work, everyone acted in a most professional and polite manner…and turned up at the agreed times.
I was kept fully informed of the intended work and all was carried out within the agreed timescales. Precautions were put in place to protect furniture and the rest of my property. All work was finished off to a high standard. Thank you.”
Homeowner policyholder, Lancashire, England
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As with any project, an oil spill inside a home is a worrying and unpleasant time for homeowners. Our spill response, remediation and reinstatement teams throughout England, Scotland and Wales pride ourselves on excellence in customer service, care and attention to detail, ensuring excellent communication is maintained with both our client and their policyholder throughout, providing on-site reassurance to homeowners during a job and returning properties in an exceptional condition that's both safe and welcoming.
(L) A new, clean foundation is laid prior to rebuilding of the fireplace hearth by our CTSL Spill Specialists building and civils team in Lancashire, England.
(R) Our team's completed, reinstated stone fireplace hearth, constructed using stone in a style sympathetic to the original, with the original surround still in place and unharmed, and strong enough to accommodate the homeowner's replacement burner for years to come.
CTSL Spill Specialists delivers a complete suite of environmental claims management, remediation and building restoration services in Lancashire, wider England, Scotland, Wales and further afield through our sister companies, supporting leading loss adjuster and insurer clients as well as domestic homeowners with kerosene and other chemical spill clean up services.
Bespoke consultancy and science-led remediation techniques are backed by our own in-house building team that expertly and with care takes down and restores structures to return safe and comfortable homes to families across the UK.
We’re proud of our excellent reputation for service. Policyholders and homeowners leave consistently positive feedback, delighted not only with the standard of our finished work but with the way their claim was handled throughout. Our strong focus on communication and attention to detail reassures every party that a claim is dealt with professionally, respectfully and with care.
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