Customer Testimonials

Oil spill clean up services delivered with care by CTSL

CTSL’s professional team works carefully, always fully committed to restoring homes respectfully and with excellent communication and project management throughout.

We’re proud to receive excellent testimonials and consistently positive feedback from homeowners and policyholders.

“From the initial contact to completion of the work, everyone acted in a most professional and polite manner…and turned up at the agreed times.

I was kept fully informed of the intended work and all was carried out within the agreed timescales. Precautions were put in place to protect furniture and the rest of my property. All work was finished off to a high standard. Thank you.”

“I would like to say how efficient, professional and polite all the personnel that I have dealt with during this matter have been. My granddaughter who looked after things whilst we were away also says the same about those that carried out the work.”

“Whilst talking, [the policyholder] said how brilliant CTSL have been – really, really good and can’t thank you enough. Always nice to hear a happy customer. Well done.”

“I just wanted to say thanks to Anthony and Joe who have been doing the work. They were highly professional, kept the site very clean and tidy and updated us on what they were doing. A really good job.”

“Just dropping you, and all that were involved in the job, a line to say thank you. From the beginning of the job it was really good to be able to ask all the questions I had and I really appreciate the time you took to answer them.

Robert and Scott have been great and the finished job looks fantastic. Overall, I feel like CTSL have been really human. You must deal with folks like me literally every day who have no idea and have never really thought about what happens when an oil spill occurs or the ramifications it will have, but it doesn’t feel like anyone has been desensitised to the fact that it’s a really stressful time for a homeowner.”

“It gives me great pleasure to give positive feedback for the work carried out at our father’s property recently. Scott and Robert did an excellent job, plus were very kind and considerate to our father which makes such a difference, even asking if needed anything from the shop they would get it for him.”

“They kept us informed of everything as asked. As for your customer care, you phoned and explained everything to us with dates and times so we knew what was happening and the work was carried out quickly, efficiently and with minimum intrusion to father. You also provided us with your phone number to contact you if there were any problems. Thank you for your professional standards, customer care and support.”

“The work was carried out quickly, efficiently & with minimum intrusion. Thank you for your professional standards, customer care & support.”

“Thank you so much for the amazing work you have done. You handled it all so well, and even in the pouring rain you still put on your lovely smiles!”

“We would like to thank you for the very professional manner you have conducted yourself through the clean up, from the initial assessment and investigation to the conclusion with your regular visits and updates. It was clear you were in complete control.

We were delighted with the way that your two engineers conducted themselves whilst attending our property. They were both polite, respectful of our property, communicative, hard working, neat, friendly, confident and a pleasure to have met. They left the site in a very tidy condition. Thank you for providing us with two very trustworthy individuals. Two young men with old fashioned values.”

“We wouldn't hesitate to recommend you, not only because of your work ethic but how lovely everyone has been to deal with. It has been a difficult time for our family but you have made it much, much easier than it would have been with anyone else. Your flexibility, understanding and kindness are a real credit to the work you do.”

“Owain and his team have been everything I could ask for.”

“The garden looks great and the men you’ve had on site have been excellent. Thanks for your service and communication throughout.”

“We are delighted with the excellent work carried out to replace the damaged oil tank. The 2 workmen left a 1st class job, so neat and tidy and they could not have been more helpful and friendly. A credit to your company.”