It is only right that I tell you how pleased we have been with the reparation work that has been undertaken since our oil work.
The entire project could have been very traumatic, but owing to the excellent personnel who worked here the experience was by no means unpleasant for us, even given the vast amount of work done.
We are delighted with how well everything has been re-instated, as if nothing had happened. I am particularly pleased that the drive, the only place that diggers, skips, rocks , other equipment etc., could be stored, is not at all damaged.
Great credit must be given to Matt Cleece and his work force for the way the project was handled. Matt kept us well informed and was a delight to have as our main contact. His grasp of the situation and interpersonal skills are to be admired.
All the workers who came here were excellent. They kept the site very tidy and safe for us, and they always presented themselves when they came and kept us informed. It may seem a bit unfair to single out any of them, but Ben and his co-worker [ I cannot remember his name ] and Pete, who were here regularly, were exceptionally good to have around and a credit to CTSL.
It seems to us that CTSL is an excellent company.
We must also thank you for your sensitive handling of the situation and for keeping us informed. You certainly eased our level of worry and we are very grateful for this.
We are also grateful to Teachers Insurance for settling our claim.
We should be very grateful if you could pass on these remarks to whoever you think should receive them, especially to Teachers Insurance.